Thank you for shopping with us at Little Thread Co. We pride ourselves on providing high-quality, personalised baby clothing that’s made with care. Please read our return policy carefully.

1. Personalised Items – No Returns or Exchanges

Due to the custom nature of our products, we do not accept returns, refunds, or exchanges on personalised items, unless the product is:

• Faulty

• Damaged upon arrival

• Incorrect due to an error on our part

Please double-check all personalisation details (name spelling, colours, sizes, etc.) before placing your order.

2. Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect:

• Please contact us within 14 days of delivery

• Include your order number and a photo of the item

• If eligible, we will offer a replacement or full refund, including any standard shipping charges

We will cover return postage costs for faulty or incorrect items.

3. Non-Personalised Items

For any non-personalised products:

• You have the right to cancel and return your order within 14 days of receiving it, in line with UK consumer protection law

• Items must be returned unused, unwashed, and in their original packaging

• Return shipping is the responsibility of the customer unless the item is faulty

4. How to Start a Return

Please email us at Littlethreadco@hotmail.com with:

• Your full name

• Order number

• Reason for return

• Photos if applicable

We aim to respond within 2-3 working days.

5. Refunds

Once we receive your return (if applicable), we will:

• Inspect the item

• Process your refund to the original payment method within 5–7 working days

You will receive an email confirmation once the refund has been issued.

Need Help?

We’re here to help! Please contact us at Littlethreadco@hotmail.com for any questions regarding your order.

Return & Refund Policy